VACANCY NOTICE


Fondi BESA sh.a Non-Bank Financial Institution, announces competition on vacancy notice Customer Service Specialist at the Digital Credit Department, in the Headquarters:

Main requirements for candidates in this position are:


  • Higher education diploma;
  • Work experience in similar sectors is preferable;
  • Must be able to provide high quality service to customers;
  • Must possess good communication skills at work and in a team;
  • Must prepare accurate and timely reports according to request;
  • Must be organized and correct;
  • Must possess good command of English as a foreign language;

  • Main duties to be in charge of:


  • Customer Service Specialist is responsible for the implementation of all obligations deriving from the Credit Department Manual and regulation of Digital Credit Department according to job description;
  • Communicates by phone, asks security questions on customer verification and guides the latter how to continue his loan application in cases when process has not terminated all steps;
  • Communicates by phone according to specified procedure on overdue customers;
  • Monitors and follows customer’s payments of Digital Credit portfolio;
  • Prepares reports and information for Director of Digital Credit Department on daily, weekly, monthly basis as well as additional reports if requested;

  • All candidates must present the following documents:


    1. Employment request;
    2. Curriculum Vitae

    The required documentation must be submitted by email within February 21, 2025 to the following official address of our Institution:

    For any other information you can visit our website
    www.fondibesa.com.